Tuesday, 2 December 2025


Members statements

Online services


Tim BULL

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Online services

 Tim BULL (Gippsland East) (13:40): Many Victorians, mostly seniors, are being left behind by this government’s push for online systems only. It is creating a digital divide, discriminating against those who do not have email, the required devices or the digital literacy levels needed. Seniors are far more vulnerable to online fraud, yet Labor forces them into digital-only systems by removing other options. I will give you four examples of this: Victoria’s veterans card requires registration via the Service Victoria app and an email address; the Game Management Authority requires hunters to do their test online; the CFA volunteer exemption is entirely online and very complex, with no paper-based alternative; and the Victorian Seniors Card is an online application only. This discrimination has to stop. We need this government to provide offline alternatives for our senior Victorians.