Annabelle CLEELAND (Euroa) (14:33): (1680) My question is to the Minister for Public and Active Transport. Can the minister advise why V/Line has removed online booking for replacement coach services on the north-east line for Euroa and Benalla passengers? Dianne Simpson from Benalla contacted me recently. Dianne lives with a disability and needs priority seating. She spent nearly an entire hour stuck on the phone on hold just to book a seat on a replacement coach, something she used to do online in minutes. Regional passengers already cop enough disruption when trains get swapped for buses. They should not be forced into nearly an hour on the phone for a service that was simple before. It is the same story again and again for regional passengers. Labor now says you can tap on with a credit card, but that means nothing to my constituents, because most of my stations do not even have basic Myki. Regions were left behind in the original Myki rollout and we are being left behind again. The Allan Labor government must reinstate online coach bookings so regional Victorians are not stuck on the phone for an hour just to catch a replacement bus.