Rachel PAYNE (South-Eastern Metropolitan) (14:08): (2405) My constituency question is for the Minister for Health. My constituent is from Springvale and contacted my office after encountering several barriers during Monash Health’s complaints process. My constituent is from a CALD background and has a disability. He formally raised concerns regarding the care provided to his elderly mother. He has received conflicting information from Monash Health staff, and his request for a reasonable adjustment was disregarded. This has resulted in a confusing and needlessly lengthy complaints process which remains unresolved. Often people with disability from culturally and linguistically diverse backgrounds have barriers engaging with these services and are not supported in a culturally sensitive manner when making a formal complaint. As current legislation requires complaints processes to be easy and accessible, my constituent asks: will the minister advise how Monash Health’s complaints process will be made more accessible to those from marginalised backgrounds?