Peter WALSH (Murray Plains) (16:40): We are here with yet another example of the Allan Labor government announcing a headline-grabbing cost-of-living measure without doing the basic homework necessary to deliver it. This government’s vehicle registration rebate scheme descended into chaos on its very first day. Within seconds of applications opening, the website crashed under the weight of demand. Victorians promised relief were instead met with error messages, delays and frustration. Frankly, this should never have happened. Any competent government would have anticipated strong demand for a cost-of-living rebate and ensured the system was capable of handling it. Even more concerning is the decision to make applications online or on the app only. This demonstrates a complete lack of understanding of the reality faced by many Victorians. Thousands of elderly residents with limited digital skills just cannot go online and do this. But the biggest question really is: why are Victorians being forced to apply at all? The government already had the information. It knows who pays vehicle registrations; it has the records in the database. The government could have simply credited the rebate to motorists’ next registration renewal notices or automatically refunded eligible vehicle owners. Victorians deserve better than a rushed announcement, crashing websites and more bureaucracy. They deserve a government capable of delivering assistance efficiently, automatically and fairly.