Members statements
Power saving bonus
David HODGETT (Croydon) (10:19): I rise today to highlight the significant challenges many constituents in my electorate are facing when attempting to apply for the government’s $100 power saving bonus. It is a good program, but there are significant barriers to accessing the $100 power saving bonus. My office has been contacted by numerous householders who, despite needing the support, are choosing not to apply primarily due to fears of being scammed or a lack of access to the necessary technology. The rise in sophisticated scams targeting vulnerable individuals, particularly those who are not confident with digital platforms, has created a climate of fear and mistrust. We have all been taught to be cautious. If something seems too good to be true, like receiving $100 for free, it might be a scam. People are rightly wary of sharing personal information online, over the phone or even in person. Unfortunately, the current application process requires individuals to disclose sensitive details, including bank and pension information, often to strangers. This contradicts the very cyber safety principles we encourage. Even when support is available through neighbourhood houses or community volunteers, many elderly residents remain hesitant to hand over personal information. For some, the fear and stress of being scammed outweigh the benefit of applying.
For many residents, the online application process is hard to navigate; especially the uploading of documents such as utility bills and pension cards is simply not feasible. Many do not own scanners or their own computers or smartphones. I urge the minister to invest in targeted support for our ageing population, particularly in digital literacy and secure, accessible application pathways.