Thursday, 7 April 2022

Croydon electorate

Mr HODGETT (Croydon) (14:45): (6318) My constituency question is for the Attorney-General, and I would like to ask why the Service Victoria website is not permitting relevant and correct forms of identification to be uploaded when constituents apply for an NDIS worker screening check or working with children check. Recently my office was contacted by two constituents who are having issues with the Service Victoria website when uploading the required documentation to verify their identity. Both constituents have the correct forms to upload; however, the system rejected them as being an incorrect format. With these screening checks required for my constituents to start employment in the disability sector or to continue to volunteer at a local school, the failure of the website has created unnecessary stress and loss of income. One of my constituents had to print and post a physical application as she had been trying unsuccessfully since January this year to upload the required forms. She has also attempted to call the phone number numerous times only to receive a recorded message advising there was no-one available to take her call. She has still not had her NDIS worker screening check approved. I ask the Attorney-General to investigate the efficiency of the Service Victoria website and call centre.