Question details
Question on Notice
With reference to the Victims of Crime Financial Assistance Scheme (FAS):
(1) Were service providers consulted during the development of the new online portal system for FAS.
(2) Why has the administrative burden shifted to victims rather than maintaining a direct payment system between service providers and the scheme.
(3) What considerations were given to vulnerable victims who may have limited digital literacy or access when designing the requirement for clients to manually upload invoices to the FAS Online Portal.
(4) What is the current average processing time for payments under FAS, and how does this compare to the previous Victims of Crime Assistance Tribunal (VOCAT) system.
(5) What measures are in place to address the significant payment delays experienced by service providers.