Revision 0

Effective 12/3/93

The criteria contained in this document must be met by all organisations seeking VIC ROADS accreditation for training and assessing competence of heavy vehicle drivers and motorcycle riders.

Submissions by companies must include a photocopy of a current "Certificate of Incorporation" and/or "Registration of Business Name".

Submissions by individuals must include a photocopy of a current "Registration of Business Name"

Submissions by partnerships must include a photocopy of a current "Registration of Business Name" and a full list of partners.

All successful applicants are required to notify VIC ROADS immediately of any changes to Business Name, Directors or Partners.

Applicants must supply the names and telephone numbers of at least five (5) independent referees who are willing to attest to the suitability of the applicant plus a comprehensive list of companies to which the applicant has provided driver training.

At least three referees will be contacted along with a random selection of applicants clients. All comments will be recorded and retained on record.

All vehicles used on accredited courses must be maintained in a roadworthy condition, have current registration and comply with the requirements contained in the relevant VIC ROADS specifications document.

Accreditation will be dependent on the availability of an appropriate "off-road" training facility if required by the type of training and testing.

The facility must also provide a suitable classroom for lecture/discussion and video presentation.

Applicants must have administration support to provide immediate recording of enquiries, course results and course reports. The support staff should be trained in interpersonal skills and be experienced in dealing with private and government organisations. The ability to provide for quick and accurate briefing notes or reports to VIC ROADS or other State Government agencies within five working days is mandatory.

Quality recording methods, records maintenance, security and attention to detail is a high priority.

Applicants must furnish a Quality Manual which complies with Australian Standards for establishing quality systems. The manual must describe the organisations quality management system for assuring the quality of the product/service. It must also include security systems for controlling of security documents and preserving client/Government confidentiality.

Trainers nominated to be involved in the conduct of any accredited course must have completed a recent (within the past 5 years) "Train the Trainer" course recognised by the State Training Board. A re-fresher "train the trainer" course must be undertaken every five (5) years to retain accreditation. Trainers must also be current licensed Driving Instructors in their home State and must successfully complete Driving Instructor assessment every three (3) years.

A list of qualifications and experience of all training staff (identifying full or part-time) together with supporting evidence must also be provided.

VIC ROADS retains the "Right of Approval" for all trainers/instructors involved in an accredited course.

Accredited organisations will be required to provide at least 1000 student hours of training per year to retain accreditation.

The applicant must provide a clear statement of the company philosophy embracing sound business attitudes and practices. Integrity and professionalism is of the utmost priority in an accredited provider and the applicant must see training as a benefit rather than a burden.

Copies of local or any other authorities approval regarding the adequacy of the administration and training premises with respect to fire safety, building approval, zoning law compliance, factories and shop registration (if applicable) must be provided by the applicant.

A "Code of Practice" statement must be shown to VIC ROADS which contains details on the applicant's compliance with the following points:

• Standards - how full compliance with the applicant's Quality Manual is achieved.

• Marketing - that the applicant will market courses with integrity and accuracy in an ethical and professional manner.

• Course Information - that sufficient and accurate information be provided to the students which sets out details of the total costs/fees, course objectives, assessment procedures, competency standards and the outcomes to be achieved by students.

• Student Recruitment - that recruitment of students will be conducted at all times in an ethical and responsible manner. Recruitment decisions are the responsibility of the applicant with an emphasis on the aspirations, proficiencies and qualifications of the student in line with the competency standards and course outcomes.

• Refund Policy - that the requirements listed below are followed:

1. Fees kept in a separate trust account;
2. fees not to be used for any other purpose;